Windber area shoppers! Save on shipping! E-mail us for pick up arrangements!
We accept Visa ,Mastercard, Discover and PayPal. All orders must be prepaid.
Sorry, No Personal Checks, COD's or Term Billing.
Our prefered shipping method within the Continental USA is UPS Ground Insured.
Additional fees may apply to shipments to Alaska and Hawaii.
We reserve the right to ship via USPS insured if we find
it to be more cost effective.
To contain shipping costs, we use recycled boxes.
** WE ARE NOT ACCEPTING INTERNATIONAL ORDERS AT THIS TIME.**
Because each item is hand crafted, stock is
limited.
Please allow 2 weeks for retail order processing.
Wholesale orders, please allow four weeks.
We will notify you by email or standard mail
if an item is currently unavailable. We do not backorder out of stock items.
If you are not completely satisfied with your Retail purchase,
return it to us in its original condition within 10
days for a full refund, less shipping costs.
Returned merchandise that was shipped by us Free of Charge will be credited
the purchase price, less a 20% restocking fee.
Please e-mail us for a return authorization number.
Shipping charges are nonrefundable, and
return shipping is the responsibility
of the purchaser
unless the order was incorrectly processed by us.
Sorry, burned candles are nonreturnable.
To ensure product integrity, we will not accept returns on linen sprays and opened refresher oils.
WE DO NOT ACCEPT RETURNS ON WHOLESALE PURCHASES.
All items are packed with care and are shipped insured.
Damaged shipments must
be reported to the carrier (UPS) within 48 hours.
IT IS THE CONSUMERS RESPONSIBILITY TO REPORT DAMAGES TO UPS
AND TO FILE A CLAIM FOR LOSS WITH THE CARRIER.
Pennsylvania Primitives is not liable for merchandise damaged or misdirected in transit.
To file a claim on line with UPS CLICK
HERE
Neither Pennsylvania Primitives, UPS or USPS will be responsible
for damage to merchandise due to extreme heat or cold.
